The Algoryn Free Paper Beta installer may trigger Windows SmartScreen. Do not disable Windows Defender or SmartScreen. Only download Algoryn from https://algoryntrade.com. If you choose to continue with an installer from the official site, use the normal Windows flow: More info → Run anyway. If the Download page provides a SHA-256 value, compare it with your downloaded file.

“Algoryn is already running”

Algoryn uses single-instance protection. Check the taskbar and background for an existing Algoryn instance before trying again. Do not repeatedly start additional trading runtimes.

IBKR connection

Confirm TWS or IB Gateway is open, you are signed in to a Paper Trading account, API access is allowed, and the port configured in Algoryn matches TWS or Gateway. Algoryn Free Paper Beta is Paper Trading Only; use a Paper account, not a Live account.

No market data or missing data

IBKR market data visibility depends on your market data subscriptions, account permissions, instrument, exchange, and current market session. Algoryn cannot bypass IBKR market data permissions.

Options Chain has no data

Check IBKR connectivity, relevant market data permissions, the underlying symbol, expiry availability, and the current market session.

Logs

Algoryn logs are stored at:

%LOCALAPPDATA%\Algoryn\public\logs

If you can reproduce a problem, you may attach the relevant logs when contacting support. Never send your IBKR password, API keys, authentication codes, or other sensitive credentials.

Contact Support

When reporting a problem, please include:

Algoryn version
Windows version
TWS or IB Gateway version
What you were doing
Steps to reproduce
A screenshot, if useful
Relevant log files, if needed

Never send your IBKR password, API keys, authentication codes, or other sensitive credentials.

Email Support

[email protected]